Refund policy

Why this policy exists

SystemFlow Financial Planning charges a fee for advisory consultations and planning engagements. Because the work is advisory and delivered through sessions, the refund terms below distinguish between work not yet started, work in progress and work already delivered.

Eligibility

A fee is refundable in the following cases:

• A discovery consultation cancelled in writing at least 24 hours before the booked time is refunded in full.
• A planning engagement cancelled in writing before the second session is refunded for the sessions not yet delivered, minus the fee for any work already completed up to the cancellation date.

A fee is not refundable when:

• A session was delivered and you did not attend without notice (a no-show).
• The engagement was completed and the plan and materials were delivered.
• The cancellation is requested more than 30 days after the final session was delivered.

Timeframes

Refund terms below are standard market-consistent durations, proposed and pending business confirmation. They will be confirmed in the agreed written scope before any fee is paid.

• Refund request window: up to 30 days after the last delivered session.
• Processing time: within 14 working days of an approved request.
• Refund method: back to the original payment method used for the fee.

Full and partial refunds

• Full refund: a discovery consultation cancelled at least 24 hours before the booked time, or a planning engagement cancelled before any session has been delivered.
• Partial refund: a planning engagement cancelled after one or more sessions have been delivered. The refund covers the sessions not yet delivered, minus the fee for the work completed up to the cancellation date.

Non-refundable items

• Fees for sessions already delivered, including no-show sessions.
• Out-of-pocket costs already incurred on your behalf where applicable (these will be itemised in the written scope if they apply).

Deposits

If a deposit is taken to hold a booking, it is refundable under the same terms as the consultation it secures: in full if cancelled at least 24 hours before a discovery consultation, and according to the partial terms above for a planning engagement. Any deposit terms specific to your engagement will be stated in the agreed written scope.

Cancellation and rescheduling

See the terms of service for the cancellation, rescheduling and no-show terms that apply alongside this policy.

How to request a refund

To request a refund, write to info@systemflow.click from the email address used in your inquiry, or call +66-2-294-5817. Include your name, business name, the engagement you booked and the reason for the request. We will reply within five working days to confirm whether the request meets this policy and, if so, when the refund will be processed.

Contact and last reviewed

SystemFlow Financial Planning Co., Ltd., 83/2, Rama III Road, Yan Nawa, Bangkok, 10120, Thailand. Tax ID (TIN): 0105104332181.

Last reviewed: October 2026. Refund timeframes are proposed and pending business confirmation; they will be confirmed in the agreed written scope before any fee is paid.